Just Not What You Needed
Atwater Village Newbie blogs about getting banned from the Burbank Circuit City. He doesn’t say exactly what he did or said to make the manager so hostile, but I can identify with the Newbie’s complaints about the chain’s idea of “customer service.” I had my own negative shopping experience at the Glendale store a year ago this holiday season. I haven’t stepped foot in a Circuit City since. In fact, the whole affair inspired an opinion piece in the trade publication I was editing at the time. Here’s the link to the editorial, complete with my goonish mugshot.
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Bravo. Finally someone has reported on the horrible customer service at Circuit City. The nazi-like storm troopers who work the door and check your receipt at the Santa Monica location act like you are the employee and they are the customers. Circuit City eat my shorts. I’ll go to Best Buy just to avoid the Circuit City employees.
Sadly, Brian, my experiences haven’t been much better at ANY of the big-box consumer stores, regardless of the corporate brand. When it comes to tech and software items, I now do virtually all my shopping online. –MI